You have a police report, certificate or answer to a complaint and you’re not sure if it’s easier to go to the station or open an app. With so much offered online, it’s not a given where Dubai Police is moving services to the online sphere. There is a high number of listings on online platforms with old timings, old service lists and conflicting information about Al Qusais Police Station.
This is a guide to the location, population served, goods handled and access to the station. It also indicates what tasks you can complete on your phone. The information has been updated as of 22 October 2026. Double check with Dubai Police on time-sensitive elements before traveling.
Al Qusais Police Station at a Glance
| Detail | Information |
|---|---|
| Emirate and area | Al Qusais, Dubai |
| Operated by | Dubai Police |
| Areas served | Al Qusais and surrounding communities such as Al Twar, Al Nahda and Muhaisnah (see jurisdiction section below) |
| Emergency number | 999 |
| Non-emergency number | 901 |
| Working hours | Dubai Police says its smart stations, drive-thru, walk-in and suburban police points all operate 24 hours a day. Confirm counter services before visiting. |
| Nearest metro station | Al Qusais (G12), Green Line |
| Digital alternative | Dubai Police app, official website and Smart Police Stations (SPS) |
What is the address of Al Qusais Police Station? Location and Directions
The station is located in the heart of Al Qusais neighborhood, in the Eastern part of Deira. A familiar landmark for those living around Al Nahda Road and Al Twar. It is also mentioned in the list of Al Qusais Metro Station landmarks provided by Property Finder.
Address and Map
Use Dubai Police app or Google maps to search for Al Qusais Police Station and check the pin with the official one. Occasionally maps are incorrect with regard to government buildings.
How to Get There
The station is easily accessible by metro, bus, taxi or car. The easiest to travel is typically Metro.
By Metro
From the Green Line, get on board and arrive at Al Qusais Station (G12). The metro station is on Al Nahda Road and is close to the Al Qusais Police Station. At the exit, turn towards the Station and the adjacent school and follow signs; use Maps for the final walk. [Add a walking time that has been verified.]
By Bus
RTA buses are used to link the metro station to other areas in Dubai. Al Qusais Metro Station has routes: 13, 31, 62 and 64. Bus services are subject to change and please consult the RTA journey planner or S’hail app before travelling.
By Taxi or Ride-Hailing
Use the pin on the map; your drop-off point will be the police station, not the metro station. There are two companies that run in Al Qusais: Careem and Uber. If you have paperwork, have them in your hand; don’t have to look for them at the entrance.
By Car
When arriving, park at the entrance and check. Government sites may have restricted visitor parking and traffic congestion is experienced around Al Nahda Road at peak times. For a fast service, consider the metro or a taxi.
Nearby Landmarks
These aid more newcomers in getting oriented:
- Al Qusais Metro Station (GREEN LINE)
- Al Twar Centre is a neighbourhood retail and services destination.
- Al Qusais Pond Park is a handy park for a brief stroll before you get to your final destination.
- Al Salam Community School
Al Twar Centre, Al Qusais Police Station and Al Qusais Pond Park are landmarks according to Property Finder which are near the metro station.
What are the areas covered by Al Qusais Police Station?
The community of Al Qusais is a large community that has residential and industrial areas. It is adjacent to Al Nahda, Al Twar and Muhaisnah. The station has jurisdiction over the surrounding neighbourhoods however the jurisdiction is based on the incident location rather than the resident’s location.
Al Qusais has also attracted the attention of people from farther away. The director of the station in 2019 claimed it was used by approximately 2.6 million people, as people from Al Rashidiya and Al Muraqqabat also used the Al Qusais station for their transactions. This is from several years ago and check which is the correct station for your area now.
A single change in the name may impact search. Note that some properties now have the old Al Qusais Third listed as Al Twar Fourth – so make sure to check your address in both names.
Services Available at Al Qusais Police Station
The Dubai Police app or the 901 line will be able to advise you of which police station to head to if you are near a station.
The Al Qusais Police Station provides the following services:Al Qusais Police Station offers the following services:
The Dubai Police has been working for years to move common services to smart channels. Al Qusais remained an exception for a time, and the events at the counter today could be different from past years.
In-person services that are available to you.
Services You Can Still Get in Person
Dubai Police in 2019 announced that the police stations at counters in Al Qusais, Al Barsha and Ports would remain open in 2019. A March 2020 notice said Al Qusais would keep offering in-person services until the end of Expo 2020. This is the most recent commitment in the counter-service sphere I could attest to.
Policies have changed since then, use the following as a check list – call or check in the app before you depart:
When a criminal complaint or report is required and an officer has to be called.
Document(s) required to be checked in person for cases.
When it is not possible to use the app or SPS
Dubai Police also states that customers can lodge criminal reports via a live video link with multilingual investigating officers without having to travel.
Services that can be done online.
The Dubai Police has opened up key services on its digital platforms for most routine services. Some of the key services we provide are criminal complaints, bounced cheque reports, cybercrime reports, criminal status certificates, loss certificates, “to whom it may concern” certificates, and traffic clearance certificates.
The current service list is displayed in the app before you schedule your day; The list of services changes over time.
What the Station Cannot Help With
The following are some requests that are common but are not appropriate here:
Immigration and visa matters: Please contact the appropriate immigration department (GDRFA Dubai or ICP).
Court cases and civil issues: they are dealt with in Dubai Courts or through the applicable legal means.
Pay Fines: Pay the traffic fine via Dubai Police app or traffic channels to avoid fines.Dispute Fines: Dispute the traffic fine using Dubai Police app or traffic channels.
Dubai Police Smart Services: Avoid the Trip.
Most normal activities do not require any station to be visited. Dubai Police’s smart services operate 24-hours a day.
Dubai Police App
The application is the fastest way to report, obtain certificates and inquiries. Register or log in before you need them, it’s more difficult during a stressful period. Include verified login steps / UAE Pass details.
Smart Police Stations (SPS)
According to Dubai Police, 33 Smart Police Stations are operating in the emirate, without any human presence. There are 4 categories of services available to customers: criminal reports/complaints, traffic services/accidents, certificates and permits, and community participation/support services. The stations operate in several languages.
Dubai Police Website and Call Centre
The Official Website is helpful for desktop users and those outside UAE. If you aren’t sure about which way to go, the 901 call centre answers your questions on the phone. Since 2015 the 901 line has provided a chat service on the Dubai Police website that is available 24/7, reports Gulf News.
Smart Police Stations (SPS)
Please provide Emergency Numbers and Contact Details.Please include Emergency Numbers and Contact Details.
Save these on your phone for later use.
Emergency (999)
Use 999 for situations where immediate police action is required including: where a crime is in progress, serious danger or any accident with injury. Emergency numbers can be called without the need for an Emirates ID. The Dubai Ambulance number (in case of medical emergency) is 998.
Some calls are not emergency (901) calls or through other channels.
901 is Dubai Police’s non-emergency line. The 901 Contact Centre offers 33 services related to Dubai Police’s work in criminal cases, roads and traffic and certificates and permits as well as community support, according to Dubai Police. Service is provided 24 hours a day.
Dubai Police have been encouraging the public to dial 901 for non-emergency calls ever since 2018, as the majority of the number 999 calls were non-emergency. The right line ensures that calls to emergency services are not used in situations that are not an emergency.
The app also has a chat as well as the official website.
Please leave your station direct number & email address.
If the station’s direct line is not listed, call 901 or call using the app. Take care of unfamiliar phone numbers, text messages or web pages that pretend to be from the police. Avoid giving personal or financial information to individuals you can’t confirm via official sources.
How to File a Report at Al Qusais Police Station: Step by Step
Determine if a visit is required. Verify with Dubai Police Dubal using the Dubai Police App or on the phone number 901 to see if your case can be managed online.
- Compile your papers and proof. See the list below.
- Choose your channel. Utilize application, SPS or live video option or station as per the case.
- Explain what happened. Provide a clear and chronological report to the officer or in the form.
- Read and sign your statement. Officers assist users at smart stations with the signing of statements electronically.
- You should not lose your reference number. It will be required for follow-up or other business or official requirements.
Documents to Bring
- Emirates ID or passport is required.
- Any evidence, such as screenshots, receipts, photos or contracts
- Information of the other party (if available) – name, phone number, licence number
- Important papers (where possible)
The Process
On the station you will be required to give a statement, be directed to the appropriate desk/officer and give reasons for visiting the station. Each type of case involves different processes which could require additional paperwork. Once completed, be sure to leave with a reference number or confirmation.
Language and Interpretation
There are smart police stations that provide services in several languages. Dubai Police has also claimed that its 901 centre would be able to respond to inquiries in English and Arabic. If you need assistance in another language, when you call, let the officer know; upon arrival, request assistance in another language.
Tips
If you will not be going in person, consider visiting outside of peak hours, as government offices may be busier during the middle of the morning and early afternoon.
- Photographs of all documents submitted.
- Record the officer’s name or the number of the office.
- Do not delete any messages or dialed numbers in the case of a threat, a scam or cybercrime.
A brief history and role of a station.
Al Qusais Police Station is a Dubai police station that has been established. It was established in 1977. This date is from a secondary source so please check with Dubai Police information before using it as a fact.
It has evolved, like the city, into its part. Most services used to be conducted at a neighbourhood police station.
Stations such as Al Qusais are now integrated with the Dubai Police smart-services infrastructure, as well as providing face-to-face assistance to the community. Before the increased services going online, the Al Qusais station was quite busy with 295,084 transactions in 2019.
It is also the location of Dubai Police Museum. The museum opened at Al Mulla Plaza on 19 November, 1987. Dubai Police’s services on their smart stations include a visit permit.
Other Useful Services Near Al Qusais Police Station
When making a trip, it is best to do the errands together
Al Twar Centre: a neighbourhood hub listed as a government services location on Property Finder. Check out its services while you’re still at home.
Al Qusais Pond Park: a place to wait or relax after a stress filled visit.
Metro/bus services: convenient for further travel to Deira, Bur Dubai or airport.
Medical centres and pharmacies: Al Qusais has a number of medical centres. A handy item to have if documents or reports are required in case of injury.
Type and attestation centres: helpful if you must prepare documents or have to type them before filing.
Frequently Asked Questions
In which area of Dubai is Al Qusais Police Station?
The police station is located in Al Qusais, eastern Deira, Dubai. It is near Al Qusais Metro Station (GREEN Line G12), Al Twar Centre and Al Qusais Pond Park. Note that the exact address on Dubai Police website is used for navigation.
How to contact Al Qusais Police Station?
Emergency telephone numbers are 999 and non-emergency enquiries and services are 901. Another way to use the Dubai Police app and website chat. If the station number is not officially published by Dubai Police, use the full name. Don’t use numbers that have no verification on random listing websites.
